Client concierge

Meet Your Client Concierge

Your single point of contact from the first conversation to the day the engagement ends — one named consultant for scheduling, questions, and escalations, so you're never explaining your situation to someone new.

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Tell us where your data lives and we'll match you with the right engineer.

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What the client concierge handles

  • A single point of contact for scheduling, questions, and escalations — the same named consultant every time
  • Coordination with your assigned principal consultant so nothing gets lost between the diagnostic, the Statement of Work, and onboarding
  • A written recap after every call, so you have something in hand rather than relying on memory
  • Response commitments you can count on — P1 issues acknowledged within 30 minutes, every priority level with a published target
We had column-level lineage across four warehouses inside a week, and the migration estimate came back accurate to within two days.
Priya Raghavan Priya Raghavan Director of Data Platform, Arcadia Health

How it works

One contact, three jobs done right

Most clients arrive expecting to juggle a sales rep, a support inbox, and a project manager. Here's what one Client Concierge replaces.

Get on a consultant's calendar without a sales queue

Every request starts with your Client Concierge, not a lead-routing form. They know your engagement and history, and exactly which consultant should be looking at what you're describing.

  • Assessments and consultations booked directly, no hand-off between departments
  • The same consultant stays assigned for the life of the engagement
  • Board members, superintendents, or other stakeholders looped in on request, not by accident
See how an engagement begins
Northlane pipeline canvas showing versioned transform nodes

What client concierge gives you

Most of it is coordination you'd otherwise have to chase down yourself

Nothing below is gated behind tier or spend. A client on Tier 1 gets the same point of contact, the same response commitments, and the same access to a principal consultant as a client on Tier 5.

Scheduling

One call to get on the calendar, not three emails

Your Concierge handles booking directly with your consultant's schedule — no back-and-forth, no "let me check and get back to you." If timing needs to shift around a board meeting, a testing window, or a budget cycle, say so and it moves.

One call to get on the calendar, not three emails

Escalations

A direct line that skips the ticket queue

Something urgent doesn't go into a general inbox and wait its turn. Escalations route straight to your named consultant, with our standard P1–P4 response targets attached — P1 acknowledged within 30 minutes, every time.

Continuity

A named backup, not a stranger

Every engagement has a documented runbook and a named backup consultant, so a single person's vacation or departure never stalls the work. You're never starting over with someone new.

Communication

A written record, not a memory test

Monthly progress summaries cover what was done, hours used, and what's next — in writing, so nothing depends on anyone's recall three months later.

Access

One inbox reaches the right person

Whether you're a school district or a small to mid-sized business, whether you're Tier 1 or Tier 5, your Concierge is the same door in. No rotating reps, no re-explaining your situation to someone new.

One inbox reaches the right person

Partner-led work

Three engagements, scoped and delivered without us in the room

Each one was run end to end by the partner named on the card. The numbers are theirs, taken from the engagement close-out and published with the client's sign-off.

Two consultants pairing at a workstation during a warehouse migration

Consulting Certified partner, 41 engineers

9 clients in 14 months

A four-person practice became a governance line of business worth $1.2m of services revenue in its first year, on a fixed-price migration package the team now sells without a scoping call. Median engagement, kickoff to close-out: 17 days.

Meridian Analytics Read the story about Meridian Analytics
A delivery team reviewing a migration plan around a shared screen

Systems integration Premier partner, 320 engineers

6 warehouses, one cutover

A Nordic retail group's six regional warehouses moved onto one policy engine over a single weekend — eleven weeks from discovery to production, with no downstream incidents at cutover — and Torvald held both the paper and the runbook.

Torvald Data Read the story about Torvald Data
Engineers reviewing an integration build together in an open-plan studio

Technology partner Listed integration, 60 engineers

1 connector, 380 installs

A lineage adapter for a legacy ETL suite shipped against the public API in five weeks and now runs in 380 Northlane workspaces.

Cadence Labs Read the story about Cadence Labs

Become a partner

Reach your Client Concierge

Whether you're a current client with a request, or a prospective client trying to figure out if we're a fit, one inbox reaches the same named consultant every time — not a rotating queue. Email or call directly, or book a no-cost consultation if you'd rather talk it through live.

Applications reviewed every Thursday

Partner application

Firm, regions, the warehouses your team already works in, and one engagement you are proud of.

We use these details to assess the application. Nothing here enters a marketing sequence.

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